Preventive Care in Nursing and Midwifery Journal
Volume 16, Issue 1 (1-2026)
Prev Care Nurs Midwifery J 2026, 16(1): 45-55 |
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Akter S, Akhtar K, Faizha Shama F, Jahan S. Patient Satisfaction with Indoor Nursing Care in a Secondary Level Hospital in Bangladesh: A Cross-Sectional Study. Prev Care Nurs Midwifery J 2026; 16 (1) :45-55
URL: http://nmcjournal.zums.ac.ir/article-1-1007-en.html
URL: http://nmcjournal.zums.ac.ir/article-1-1007-en.html
BDS, MPH, MPhil (PSM), National Institute of Preventive and Social Medicine, Mohakhali, Dhaka -1212, Bangladesh. , fahmidafaizha72@gmail.com
Abstract: (589 Views)
Background: Nurses play an important role in healthcare delivery, with basic nursing care focusing on satisfying patients' basic needs.
Objectives: This study investigated patient satisfaction with inpatient nursing care at a secondary-level hospital in Bangladesh.
Methods: This cross-sectional study was conducted among 387 patients at a 250-bed hospital in Sirajgonj. A pretested semi-structured questionnaire, incorporating the Risser Patient Satisfaction Scale, was used. Satisfaction scores ranged from 48 (high satisfaction) to 240 (high dissatisfaction).
Results: Patients reported high satisfaction with most basic nursing care domains. Satisfaction was highest for mean pain and psychological support (1.94 (0.53)) and mean privacy and respect (2.10 (0.39)), whereas mean respiratory care (2.46 (0.64)) and mean medication safety (2.34 (0.84)) received lower scores. In quality of nursing care, the interpersonal-trusting domain showed the strongest satisfaction (96.1%), while the interpersonal-educational domain was weakest: 62.5% were dissatisfied with nurses failing to follow up on queries, 50.9% with test result explanations, and 58.9% with excessive medical explanations. Satisfaction correlated significantly with age (p < 0.001), comorbidities (p = 0.001), bed placement (p = 0.001), education (p < 0.05), and residency (p = 0.059). Dissatisfaction was associated with poor cleanliness, food quality, and water supply (all p = 0.001).
Conclusion: Improving hospital hygiene, ensuring consistent water supply, and reducing patient costs are critical to increasing satisfaction, particularly among senior patients.
Objectives: This study investigated patient satisfaction with inpatient nursing care at a secondary-level hospital in Bangladesh.
Methods: This cross-sectional study was conducted among 387 patients at a 250-bed hospital in Sirajgonj. A pretested semi-structured questionnaire, incorporating the Risser Patient Satisfaction Scale, was used. Satisfaction scores ranged from 48 (high satisfaction) to 240 (high dissatisfaction).
Results: Patients reported high satisfaction with most basic nursing care domains. Satisfaction was highest for mean pain and psychological support (1.94 (0.53)) and mean privacy and respect (2.10 (0.39)), whereas mean respiratory care (2.46 (0.64)) and mean medication safety (2.34 (0.84)) received lower scores. In quality of nursing care, the interpersonal-trusting domain showed the strongest satisfaction (96.1%), while the interpersonal-educational domain was weakest: 62.5% were dissatisfied with nurses failing to follow up on queries, 50.9% with test result explanations, and 58.9% with excessive medical explanations. Satisfaction correlated significantly with age (p < 0.001), comorbidities (p = 0.001), bed placement (p = 0.001), education (p < 0.05), and residency (p = 0.059). Dissatisfaction was associated with poor cleanliness, food quality, and water supply (all p = 0.001).
Conclusion: Improving hospital hygiene, ensuring consistent water supply, and reducing patient costs are critical to increasing satisfaction, particularly among senior patients.
Keywords: Patient Satisfaction, Nursing Care, Patient- Centered Care, Healthcare Quality, Inpatient Experience, Bangladesh
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Knowledge Translation Statement
Audience: Nursing managers and hospital administrators
Patients reported high satisfaction with basic nursing care yet significant dissatisfaction with informational aspects, as over 50% were dissatisfied with nurses failing to follow up on queries and explain test results. Older age, longer stays, and poor hospital hygiene, food, and water supply correlated with lower satisfaction. Nursing managers should implement structured communication training, regular environmental audits, and targeted elderly care interventions to bridge the information gap and improve patient experience.
Type of Study: Orginal research |
Subject:
Nursing
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