Preventive Care in Nursing and Midwifery Journal
Sat, May 24, 2025
[Archive]
Volume 14, Issue 2 (8-2024)
PCNM 2024, 14(2): 59-70 |
Back to browse issues page
Ethics code: IR.MUI.NUREMA.REC.1400.00
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Namnabati M, Shamsi A, Shahriari M, Farzi S, Eghbali babadi M, Shahshahani M. Nurses consultation during COVID-19 via hotlines: a descriptive phenomenological study abstract. PCNM 2024; 14 (2) :59-70
URL: http://nmcjournal.zums.ac.ir/article-1-922-en.html
URL: http://nmcjournal.zums.ac.ir/article-1-922-en.html
Mahboobeh Namnabati 
, Atefeh Shamsi * , Mohsen Shahriari , Sedigheh Farzi , Maryam Eghbali babadi , Maryam Shahshahani
, Atefeh Shamsi * , Mohsen Shahriari , Sedigheh Farzi , Maryam Eghbali babadi , Maryam Shahshahani
Department of Research Center, School of Nursing and Midwifery, Isfahan University of Medical Sciences, Iran , Shamsi@nm.mui.ac.ir
Abstract: (478 Views)
Background: Consultation is one of the primary roles of nurses as a health professional discipline in the community. COVID-19 allowed the nurses to respond to public health needs, be accountable for their concerns, and advocate for vulnerable groups to alleviate COVID-19 challenges.
Objectives: The study was aimed to explore the nurses’ experiences in the consultation role during the COVID-19 crisis.
Methods: This qualitative study was conducted with Colizzi’s descriptive phenomenological approach. Data was collected through semi-structured interviews with fifty nurses in different positions. The participants were selected purposefully of the nurses with consultative performance through hotlines.
Results: Qualitative data were classified into 5 main themes: "nurse consultation as a missing link in the health system", "COVID-19 threat as an opportunity to demonstrate the nurse`s role in the community", "formation of consultation role identity", "nurse`s competency in the role performance", and "calming the people".
Conclusion: As a result of the COVID-19 pandemic, effective health communication strategies must be used to inform the public. Nursing consultation is essential to increase coping with unexpected events in the community. It reduces the pressure on the health system’s capacity to be potentially in crisis and provides the opportunity to extend nurses’ role in emergencies.
Objectives: The study was aimed to explore the nurses’ experiences in the consultation role during the COVID-19 crisis.
Methods: This qualitative study was conducted with Colizzi’s descriptive phenomenological approach. Data was collected through semi-structured interviews with fifty nurses in different positions. The participants were selected purposefully of the nurses with consultative performance through hotlines.
Results: Qualitative data were classified into 5 main themes: "nurse consultation as a missing link in the health system", "COVID-19 threat as an opportunity to demonstrate the nurse`s role in the community", "formation of consultation role identity", "nurse`s competency in the role performance", and "calming the people".
Conclusion: As a result of the COVID-19 pandemic, effective health communication strategies must be used to inform the public. Nursing consultation is essential to increase coping with unexpected events in the community. It reduces the pressure on the health system’s capacity to be potentially in crisis and provides the opportunity to extend nurses’ role in emergencies.
Type of Study: Orginal research |
Subject:
Nursing
Received: 2024/06/13 | Accepted: 2024/08/31 | Published: 2024/08/31
Received: 2024/06/13 | Accepted: 2024/08/31 | Published: 2024/08/31
References
1. 1. Häfliger C, Diviani N, Rubinelli S. Communication inequalities and health disparities among vulnerable groups during the COVID-19 pandemic-a scoping review of qualitative and quantitative evidence. BMC Public Health. 2023;23(1):428. [Crossref]
2. Britt RK, Britt BC, Panek E, Lee J. Communication expressed on the COVID-19 subreddit in the midst of a global pandemic. Health Communication. 2023;38(6):1157-67. [Crossref]
3. Shen AK, Browne S, Srivastava T, Kornides ML, Tan AS. Trusted messengers and trusted messages: The role for community-based organizations in promoting COVID-19 and routine immunizations. Vaccine. 2023;41(12):1994-2002. [Crossref]
4. Shin S, Yoo HJ. Frontline nurses' caring experiences in COVID19 units: A qualitative study. Journal of Nursing Management. 2022; 30(5): 1087-95. [Crossref]
5. Schuftan C. Nurses, public health, and human rights: their role as claim holders, duty bearers, and promoters of social change. Creative Nursing. 2021;27(3):163-6. [Crossref]
6. Cashin A, Stasa H, Gullick J, Conway R, Cunich M, Buckley T. Clarifying clinical nurse consultant work in Australia: a phenomenological study. Collegian. 2015;22(4):405-12. [Crossref]
7. Manley K, Titchen A. Facilitation skills: the catalyst for increased effectiveness in consultant practice and clinical systems leadership. Educational Action Research. 2017; 25(2): 256-79. [Crossref]
8. Harris D. Role of the nurse consultant in infection prevention and control. Nurs Stand. 2019;34(11):29-34. [Crossref]
9. Rosser E, Grey R, Neal D, Reeve J, Smith C, Valentine J, et al. The consultant practitioner: an evolving role to meet changing NHS needs. British Journal of Nursing. 2017;26(19):1065-9. [Crossref]
10. Walsh B, Laudicella M. Disparities in cancer care and costs at the end of life: evidence from England's national health service. Health Affairs. 2017;36(7):1218-26. [Crossref]
11. Qiu W, Chu C. Clarification of the concept of risk communication and its role in public health crisis management in China. Disaster Medicine and Public Health Preparedness. 2019; 13(5-6): 834-6. [Crossref]
12. Glasdam S, Sandberg H, Stjernswärd S, Jacobsen FF, Grønning AH, Hybholt L. Nurses' use of social media during the COVID-19 pandemic-A scoping review. PLoS One. 2022;17(2):e0263502. [Crossref]
13. Hosseinnejad A, Rassouli M, Jahani S, Elahi N, Molavynejad S. Requirements for creating a position for community health nursing within the Iranian primary health care system: a SWOT analysis. Frontiers in Public Health. 2022;9:793973. [Crossref]
14. Kalateh Sadati A, Zarei L, Shahabi S, Heydari ST, Taheri V, Jiriaei R, et al. Nursing experiences of COVID‐19 outbreak in Iran: A qualitative study. Nursing Open. 2021;8(1):72-9. [Crossref]
15. Davari F. Report of the Answering and Telephone Counseling Center 3113. Public Relations of Isfahan University of Medical Sciences.; 2022. https://corona.mui.ac.ir
16. Crouch SJ, Ripper K. Empowering patients with a hotline to the chief nursing officer. American Journal of Health Sciences. 2016;7(1):23. https://core.ac.uk/reader/268108170 [Crossref]
17. Rathnayake S, Dasanayake D, Maithreepala SD, Ekanayake R, Basnayake PL. Nurses' perspectives of taking care of patients with Coronavirus disease 2019: A phenomenological study. Plos One. 2021;16(9):e0257064. [Crossref]
18. Mackert M, Table B, Yang J, Bouchacourt L, Woods JM, Bernhardt JM, et al. Applying best practices from health communication to support a university's response to COVID-19. Health Communication. 2020;35(14):1750-3. [Crossref]
19. Noar SM, Harrington NG. Tailored communications for health-related decision-making and behavior change. Handbook of Health Decision Science. 2016:251-63. https://link.springer.com/chapter/10.1007/978-1-4939-3486-7_18 [Crossref]
20. Speziale HS, Streubert HJ, Carpenter DR. Qualitative research in nursing: Advancing the humanistic imperative: Lippincott Williams & Wilkins; 2011. P.72. https://books.google.com/books?hl=en&lr=&id=xNByh3B1Wt0C&oi=fnd&pg=PA200&dq=Qualitative+research+in+nursing:+Advancing+the+humanistic+imperative:+Lippincott+Williams+%26+Wilkins%3B+2011&ots=UwJ81LeXSz&sig=vAx6572Evauz_51BdPzl-r4V21I#v=onepage&q=Qualitative%20research%20in%20nursing%3A%20Advancing%20the%20humanistic%20imperative%3A%20Lippincott%20Williams%20%26%20Wilkins%3B%202011&f=false
21. Finlay L. Engaging phenomenological analysis. Qualitative Research in Psychology. 2014;11(2):121-41.
https://doi.org/10.1080/14780887.2013.807899 [Crossref]
22. Morrow R, Rodriguez A, King N. Colaizzi's descriptive phenomenological method. The Psychologist. 2015;28(8):643-4. https://eprints.hud.ac.uk/id/eprint/26984/1/Morrow_et_a
23. Hosseini Moghaddam M, Mohebbi Z, Tehranineshat B. Stress management in nurses caring for COVID-19 patients: a qualitative content analysis. BMC Psychology. 2022;10(1):124.
https://doi.org/10.1186/s40359-022-00834-4 [Crossref]
24. Monaghesh E, Hajizadeh A. The role of telehealth during COVID-19 outbreak: a systematic review based on current evidence. BMC Public Health. 2020;20:1-9.
https://doi.org/10.1186/s12889-020-09301-4 [Crossref]
25. Tracey Motter D, APRN-CNS YSP. Affordable care: harnessing the power of nurses. Online Journal of Issues in Nursing. 2019; 24(2): 1-14. https://www.proquest.com/scholarly-journals/affordable-care-harnessing-power-nurses/docview/2317868516/se-2?accountid=41305 [Crossref]
26. Sepasi RR, Borhani F, Abbaszadeh A. Nurses' perception of the strategies to gaining professional power: A qualitative study. Electronic Physician. 2017;9(7):4853.
https://doi.org/10.19082/4853 [Crossref]
27. Fackler CA, Chambers AN, Bourbonniere M. Hospital nurses' lived experience of power. Journal of Nursing Scholarship. 2015;47(3):267-74. [Crossref]
28. Barratt J, Thomas N. Nurse practitioner consultations in primary health care: a case study-based survey of patients' pre-consultation expectations, and post-consultation satisfaction and enablement. Primary Health Care Research & Development. 2019;20:e36.
https://doi.org/10.1017/S1463423618000415 [Crossref]
29. Klaasen K, Groenewegen T, Mitchell LA, Wilson S, editors. From primary nurse to collaborative nursing care team: Early feedback on a new model. Healthcare Management Forum; 2016: SAGE Publications Sage CA: Los Angeles, CA.
https://doi.org/10.1177/0840470416633234 [Crossref]
30. Association CN. Optimizing the role of nursing in home health. Ottawa: Canadian Nurses Association. 2013. https://www.cna-aiic.ca/en/home
31. Villeneuve M. Nurses, Nursing Associations, and Health Systems Evolution in Canada. Online Journal of Issues in Nursing. 2020;25(1). [Crossref]
32. Chemali S, Mari-Sáez A, El Bcheraoui C, Weishaar H. Health care workers' experiences during the COVID-19 pandemic: a scoping review. Human Resources For Health. 2022;20(1):27. [Crossref]
33. Cooks EJ, Vilaro MJ, Dyal BW, Wang S, Mertens G, Raisa A, et al. What did the pandemic teach us about effective health communication? Unpacking the COVID-19 infodemic. BMC Public Health. 2022;22(1):2339.
https://doi.org/10.1186/s12960-022-00724-1 [Crossref]
34. Woo BFY, Lee JXY, Tam WWS. The Impact of the advanced practice nursing role on quality of care, clinical outcomes, patient satisfaction, and cost in the emergency and critical care settings: a systematic review. Human Resources For Health. 2017;15:1-22.
https://doi.org/10.1186/s12960-017-0237-9 [Crossref]
35. Silva JPGd, Costa KNdFM, Silva GRFd, Oliveira SHdS, Almeida PCd, Fernandes MdGM. Nursing consultation for the elderly: instruments of communication and nursing roles according to Peplau. Escola Anna Nery. 2015;19:154-61. https://www.scielo.br/j/ean/a/9WvJHz7FjH9YxYB6SPHSBtf/?lang=en . [Crossref]
36. Fatehi F, Martin-Khan M, Smith AC, Russell AW, Gray LC. Patient satisfaction with video teleconsultation in a virtual diabetes outreach clinic. Diabetes Technology & Therapeutics. 2015;17(1):43-8.
https://doi.org/10.1089/dia.2014.0159 [Crossref]
37. Anders RL, editor Engaging nurses in health policy in the era of COVID‐19. Nursing Forum; 2021: Wiley Online Library.
https://doi.org/10.1111/nuf.12514 [Crossref]
38. Gray CE, Spector PE, Wells JE, Bianchi SR, Ocana-Dominguez C, Stringer C, et al. How can organizational leaders help? Examining the effectiveness of leaders' support during a crisis. Journal of Business and Psychology. 2023;38(1):215-37.
https://doi.org/10.1007/s10869-022-09810-6 [Crossref]
39. Farid T, Iqbal S, Saeed I, Irfan S, Akhtar T. Impact of supportive leadership during Covid-19 on nurses' well-being: The mediating role of psychological capital. Frontiers in Psychology. 2021;12:695091.
https://doi.org/10.3389/fpsyg.2021.695091 [Crossref]
40. Forbes DR, Nolan D. Factors associated with patient-satisfaction in student-led physiotherapy clinics: a qualitative study. Physiotherapy Theory and Practice. 2018;34(9):705-13.
https://doi.org/10.1080/09593985.2018.1423592 [Crossref]
41. Firouzkouhi M, Abdollahimohammad A, Rezaie-Kheikhaie K, Mortazavi H, Farzi J, Masinaienezhad N, et al. Nurses' caring experiences in COVID-19 pandemic: A systematic review of qualitative research. Health Sciences Review. 2022;3:100030.
https://doi.org/10.1016/j.hsr.2022.100030 [Crossref]
42. Monjazebi F, Dolabi SE, Tabarestani ND, Moradian G, Jamaati H, Peimani M. Journey of nursing in COVID-19 crisis: a qualitative study. Journal of Patient Experience. 2021;8:2374373521989917.
https://doi.org/10.1177/2374373521989917 [Crossref]
43. Hong E, Jung A, Woo K. A cross-sectional study on public health nurses' disaster competencies and influencing factors during the COVID-19 pandemic in Korea. BMC Public Health. 2022;22(1):731.
https://doi.org/10.1186/s12889-022-13091-2 [Crossref]
44. Silva VGFd, Silva BNd, Pinto ÉSG, Menezes RMPd. The Nurse's work in the context of COVID-19 pandemic. Revista Brasileira de Enfermagem. 2021;74(Suppl 1):e20200594.
https://doi.org/10.1590/0034-7167-2020-0594 [Crossref]
45. Morrison WE, Gauvin F, Johnson E, Hwang J. Integrating palliative care into the ICU: from core competency to consultative expertise. Pediatric Critical Care Medicine. 2018;19(8S):S86-S91.
https://doi.org/10.1097/PCC.0000000000001465 [Crossref]
46. Hardeman W, Lamming L, Kellar I, De Simoni A, Graffy J, Boase S, et al. Implementation of a nurse-led behaviour change intervention to support medication taking in type 2 diabetes: beyond hypothesised active ingredients (SAMS Consultation Study). Implementation Science. 2014;9:1-13.
https://doi.org/10.1186/1748-5908-9-70 [Crossref]
47. Parand A, Dopson S, Renz A, Vincent C. The role of hospital managers in quality and patient safety: a systematic review. BMJ Open. 2014;4(9):e005055. [Crossref]
48. Brooks SK, Webster RK, Smith LE, Woodland L, Wessely S, Greenberg N, et al. The Psychological impact of quarantine and how to reduce it: rapid review of the evidence. The Lancet. 2020;395(10227):912-20. [Crossref]
49. Roman NV, Mthembu TG, Hoosen M. Spiritual care-'A deeper immunity'-A response to Covid-19 pandemic. African Journal of Primary Health Care and Family Medicine. 2020;12(1):1-3. [Crossref]
50. Zamanzadeh V, Valizadeh L, Khajehgoodari M, Bagheriyeh F. Nurses' experiences during the COVID-19 pandemic in Iran: a qualitative study. BMC Nursing the special issue on "Public health communication in an age of COVID-19". Health. 2021;20:1-9. [Crossref]
51. Nan X, Thompson T. Introduction to Communication. 2021;36(1):1-5. [Crossref]
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
